Cloned page

IMPORTANT! This course is intended to be viewed in the designated sequence. Locked tabs will automatically unlock as the previous video completes.

  • = Locked tabs. Each tab will unlock when you have completed viewing the entire video on the previous tab.
  • = Unlocked tabs. You may return to view any unlocked tab as often as you like.
  • = Current tab. This indicates which tab features the video which is currently playing or paused.
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Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232